Refund Policy

Overview

At INKUVA Studio, we take pride in delivering high-quality creative work and maintaining clear communication throughout every project. Because our services involve custom creative production, our refund policy is structured to protect both the Client and the studio fairly. Please read this policy carefully before commissioning any work.

1. Refund Eligibility

Refunds may be considered under the following circumstances:

• —INKUVA Studio is unable to commence or complete the agreed project due to reasons solely within our control.
• —The final deliverable materially fails to meet the written project brief agreed upon at the start of the engagement, and all revision rounds have been exhausted without resolution.
• —A duplicate payment was made in error — we will refund the duplicate charge in full.

Refunds are not issued in the following circumstances:

• —The Client changes their mind about the project after work has commenced.
• —The Client has approved a concept, draft, or milestone and later decides they no longer want it.
• —Delays caused by the Client's failure to provide timely feedback, approvals, or required materials.
• —Dissatisfaction with a stylistic choice that was communicated and approved at an earlier stage.

2. Deposits

All deposits paid to begin a project are non-refundable. The deposit reserves studio time, secures your place in our production schedule, and covers initial planning and concept development. By paying the deposit, the Client acknowledges and agrees to this condition.

3. Custom Artwork Policy

All work produced by INKUVA Studio is custom-created to order. Because custom artwork is created specifically for the Client and cannot be resold or reused once produced, different rules apply compared to standard digital products:

• —Once initial concept artwork has been presented, no refund can be issued for that stage of work regardless of the outcome.
• —If the Client is unsatisfied with the initial concepts, we will work through the included revision rounds to reach a satisfactory result. If revisions are exhausted, the Client may purchase additional rounds at the agreed rate.
• —In extraordinary circumstances — where work is objectively and demonstrably below the standard agreed upon in the brief — we may offer a partial refund or complimentary redo at our discretion.

4. Digital Product Refunds

For any standardised digital products, templates, or downloadable assets offered by INKUVA Studio:

• —Refunds are available within 7 days of purchase, provided the product has not been downloaded or accessed.
• —Once a digital file has been downloaded or accessed, the purchase is considered complete and no refund can be issued.
• —If a file is corrupt, incomplete, or materially different from its description, we will re-deliver the correct file promptly or issue a full refund.

5. Cancellations & Partial Refunds

If a project is cancelled mid-production by the Client:

• —The Client will be invoiced for all work completed to the date of cancellation, calculated at the agreed project rate.
• —If the amount already paid exceeds the value of work completed, the difference will be refunded within 14 business days.
• —If the amount already paid is less than the value of work completed, the outstanding balance remains due and payable.
• —Work completed up to the cancellation point will be delivered to the Client in its current state upon receipt of any outstanding payment.

6. Dispute Handling

We believe most disagreements can be resolved through open and respectful communication. Our dispute resolution process is as follows:

7. How Refunds Are Processed

Approved refunds are processed as follows:

• —Approved refunds are processed through the payment provider used for the original purchase and are subject to this Refund Policy.
• —Processing times may vary depending on the payment platform and financial institution, typically 7–14 business days.
• —Any payment processing fees incurred are non-refundable and will be deducted from the refunded amount where applicable.

8. Contact Us

To request a refund or raise a concern, please contact us. We aim to respond to all refund requests within 5 business days.